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K16 routes you to an institution workspace before authentication. Your institution may use email and password, single sign-on, or both.

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Before you begin

You need your institution’s workspace name or sign-in link and an active account or invitation.
1

Open K16

Go to K16. Choose a remembered workspace, or enter Your institution’s subdomain and select Continue.
2

Choose a sign-in method

Your workspace may send you directly to its configured SSO provider. Follow that sign-in flow, or enter your K16 email and password when password sign-in is available.
3

Complete MFA

Enter the current code from your authenticator app when K16 requests it. See Set up MFA if enrollment is required.
4

Confirm your workspace

Check the workspace name in the sidebar. Switch workspaces if you opened the wrong institution.

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Reset a K16 password

Use this flow only when your workspace offers K16 password sign-in. If your institution manages passwords through SSO, reset the password with that identity provider.
1

Request a reset code

On the password sign-in form, select Forgot password? Enter your Username or Email, then select Send Reset Code.
2

Check for the verification message

Retrieve the six-digit code sent for your account. Check your spam or quarantine folder if the message does not arrive.
3

Set the new password

Enter the Verification Code, New Password, and Confirm Password. Follow the password requirements displayed for your workspace, then select Reset Password.
4

Return to sign in

After K16 confirms the reset, select Return to Sign In and use the new password.
Do not share the verification code or new password with K16 Support or your institution’s administrator.

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Sign-in problems

Use the exact workspace link from your invitation or ask your institution administrator to confirm the workspace identifier.
Your identity provider may manage passwords. Return to your institution’s SSO option or contact its identity team.
Complete any pending MFA challenge, then retry in a supported browser with cookies enabled. Record the time and URL if the loop continues.
Last modified on September 16, 2026