Open your account menu, select Settings, then select Security.
Change your password
Before you begin, have your current K16 password available. If your identity provider manages your password, change it through that provider instead.
- In Password, select Update password.
- Enter Current password, New password, and Confirm new password.
- Meet every displayed password requirement and choose a password different from the current one.
- Select Update password and wait for the success confirmation.
If you do not know your current password, use the password reset procedure.
Two-factor authentication
The Two-Factor Authentication row shows whether an authenticator is configured.
- Select Set up MFA when no method exists.
- Select Add authenticator when account policy supports another method.
- Select Reconfigure to replace the current authenticator after reauthentication.
See Set up MFA for the complete procedure.
K16 Support does not need your password, authenticator setup key, QR code, or one-time code to
troubleshoot account access.
