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K16 shows the product areas and actions available to your workspace. What you see can depend on connected systems, workspace configuration, and assigned role.

Product areas

Why an action may be missing

An action can be unavailable when:
  • Your role can view a resource but cannot manage it.
  • Your institution has not enabled the related product or integration.
  • A connected system is paused, offline, or requires attention.
  • The resource is in a status that does not allow the action.
  • Granular data access rules exclude the underlying data.
Start with the page’s action menu. K16 hides actions that are not available in the current context.

Request access

Ask a K16 administrator at your institution to review your role and product access. Include the page you were viewing and the action you expected to use. If the administrator confirms your access and the feature is still missing, contact K16 Support.

Permissions reference

Learn how view and manage access affect product actions.

Integration statuses

Check whether a connected system needs attention.
Last modified on September 16, 2026