Product areas
Why an action may be missing
An action can be unavailable when:- Your role can view a resource but cannot manage it.
- Your institution has not enabled the related product or integration.
- A connected system is paused, offline, or requires attention.
- The resource is in a status that does not allow the action.
- Granular data access rules exclude the underlying data.
Request access
Ask a K16 administrator at your institution to review your role and product access. Include the page you were viewing and the action you expected to use. If the administrator confirms your access and the feature is still missing, contact K16 Support.Permissions reference
Learn how view and manage access affect product actions.
Integration statuses
Check whether a connected system needs attention.