Skip to main content
Your workspace can expose one or more product areas. K16 shows only the areas enabled for your institution and allowed by your role.

If an area is missing

  1. Confirm that you opened the correct workspace.
  2. Ask a workspace administrator whether the feature is enabled for your institution.
  3. Ask the administrator to verify your role and permissions.
  4. If access appears correct, collect the page URL and the name of the missing menu item before contacting Support.
Do not share passwords, access tokens, MFA setup keys, or student data when asking someone to verify access.
Last modified on September 16, 2026