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Start with the earliest stage that failed. Record the workspace, source integration, import method, run number, batch ID, source course ID, and exact message.

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Setup problems

Your workspace may not include the Course Import page or you do not have the proper permission. Confirm you have the permissions create course imports and view integrations. If permissions are enabled, submit a ticket to our help desk.
The workspace has no usable source LMS integration. Open the integration administration area if you have access, or ask an administrator to check the source status and configuration.
Methods vary by provider. Select the intended source first. If the method still does not appear, use one of the methods K16 offers for that integration.

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Course selection problems

Select Refresh in the term list. Confirm that the period exists within the integration’s LMS scope.
Confirm that the file contains the intended course identifiers and has not been saved as another format.
Confirm that you used the correct source LMS course ID. Verify the course is inside the source integration’s scope.
Ensure you have at least 3 characters in the search. Try the course name, code, LMS or SIS ID. Verify the course exists in the selected source.
Pause and then abort the import run to stop the courses from importing.

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Run and result problems

Open the run detail and identify whether rows are queued or processing. Check Last activity before escalating. Do not create a duplicate run while the original still changes.
When courses failed to import successfully, K16 is automatically notified and will work to resolve the issue. Expected turn around time is 3-4 weeks but timing can take longer during peak archiving periods.
Check whether the course already exists in the archive. If the course does not already exist, submit a support ticket.
Verify the source ID directly in the LMS and confirm it belongs to the selected integration’s scope.
If a course shows completed in the Course status and the Import run details shows Failed/Reimported, this means that the course has been archived successfully.The import run provides details on what happened during the import of that course and cannot be changed. Which is why the failed count in a import run will always be the same.While the Course Status is looking at all of the import runs that occurred and providing the final state of a course.
Failed courses could still show, even if they have been resolved and reimported successfully for a number of reasons.
  • The original integration that was used to import the course was no longer available when the course was being reimported. In order for the status of the course to update correctly, it needs to be reimported with the original integration the course failed with.
  • If you used the wrong course identifier when importing the course (e.g. the course code instead of the LMS Course ID). A majority of the time if you used the wrong course identifier, such as a course code, the course would come back as Not Found. However, on occasion the course may have received the status of failed. 
If you believe the failed course count is incorrect and you are unable to identify the cause, please reach out to our support team.
Last modified on October 30, 2026