Skip to main content
Start with the earliest stage that failed. Record the workspace, source integration, import method, run number, batch ID, source course ID, and exact message.

​
Setup problems

Your account may not have import creation access. Ask your K16 administrator to confirm your role and that Archive imports are enabled for the workspace.
The workspace has no usable source LMS integration. Open the integration administration area if you have access, or ask an administrator to check the source status and configuration.
Methods vary by provider. Select the intended source first. If the method still does not appear, use one of the methods K16 offers for that integration.
Use Run Readiness to find the missing selection. Confirm the source, method details, and review step.

​
Course selection problems

Select Refresh in the term list. Confirm that the period exists within the integration’s LMS scope.
Upload a CSV file, then correct the validation message. Confirm that the file contains the intended course identifiers and has not been saved as another format.
Confirm that you used the source LMS course ID, not the K16 archive ID. Verify the course is inside the source integration’s scope.
Try the course name, code, or SIS ID. Clear provider-specific search modes and verify the course exists in the selected source.
Stop before Start Import. Recheck the cutoff and source integration. Use course search or a CSV when you need an explicit reviewed list.

​
Run and result problems

Open the run detail and identify whether rows are queued or processing. Check Last activity before escalating. Do not create a duplicate run while the original still changes.
Record the run number, batch ID, source ID, integration, and exact status. Confirm that no course page was created before you retry or change existing-course options.
Check whether the course already exists in Archive and review the options used for the run. Do not replace an existing course without approval.
Verify the source ID directly in the LMS and confirm it belongs to the selected integration’s scope.
The import record points to an archived course that is no longer available. Ask your K16 administrator to investigate before you reimport it.
Use the course status to distinguish active, skipped, not-found, and failed work. A course link appears only when an archived course record is available.

​
Before you retry

1

Confirm the original state

Verify that the run is no longer changing and whether an archived course already exists.
2

Narrow the retry

Use By Course ID or a small CSV for only the confirmed exceptions.
3

Review existing-course options

Leave ignore or replace options off unless your administrator has approved their use.
4

Compare results

Record the new run number and compare each retried source ID with the original run.
If the issue persists, provide the recorded identifiers and exact message to K16 support.
Last modified on September 16, 2026