> ## Documentation Index
> Fetch the complete documentation index at: https://docs.k16solutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recovering account access

> For users who cannot log in or complete the authentication process.

## Resetting your password

1. Navigate to the login screen of the Scaffold instance.
2. Select the **Forgot Password** link
3. Enter your username or email
   * you will be redirected to the Reset Password page and will receive an email with a verification code.
4. On the **Reset Password page**, enter the **verification code** that was emailed to you and enter a **new password**.
5. Click **Reset password**
6. Click **Return to Sign In**

You will then be able to sign into your Scaffold instance with your new password.

## Recovering Multi-Factor Authentication (MFA)

If you need your Multi-Factor Authentication (MFA) reset, please contact your institution’s Scaffold Administrator for assistance.

If you are your institution’s Scaffold Administrator and need your own MFA reset, please contact our Support Team by email using the email address associated with your Scaffold account. Be sure to include the URL of your institution’s Scaffold instance so our team can locate your account and assist you.


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